“Waited 40 minutes past my appointment time and nobody said a word to me about it. Front desk acted like I was the problem.”
Your reply, drafted
Forty minutes is a long time to sit there with nobody telling you what was happening, Marisa. I
Paste your Google Business Profile link. We pull your real reviews and draft replies in about 30 seconds — read-only, nothing on your profile changes.
No account, no card
Read-only until you approve
30-day money-back guarantee
The same two reviews, two different businesses
One of them answered. An authored example — the replies below show what CommentAssist drafts, and nothing like them posts until the owner approves.
Without CommentAssist
Posted 3 months ago
"Just had my AC serviced and it's making weird noises now. Tech didn't even take his shoes off inside my house!!!"
No response
Posted 2 months ago
"Called for emergency furnace repair. They showed up 6 HOURS LATE!!! My kids were freezing. Never using again."
"Dear valued customer, we apologize for any inconvenience. Please call our office during business hours (M-F 9-5) to discuss this matter."
Generic response after 15 days
With CommentAssist
Posted 3 months ago
"Just had my AC serviced and it's making weird noises now. Tech didn't even take his shoes off inside my house!!!"
"We take these concerns seriously. I've already notified our service manager about the noise issue and the shoe policy. We'd like to send our master technician back to inspect your AC at no cost — fresh shoe covers included. Call the office and ask for me directly and I'll get you a priority slot."
Example draft — ready in minutes, posts only with owner approval
Posted 2 months ago
"Called for emergency furnace repair. They showed up 6 HOURS LATE!!! My kids were freezing. Never using again."
"We deeply apologize for the delayed response during your emergency. This is completely unacceptable, especially with children involved. We're reviewing our emergency dispatch process and would like to make this right. Please accept a free furnace tune-up and priority customer status. Our service manager will call you personally tomorrow."
Example draft — ready in minutes, posts only after your review
What an unanswered review actually costs
Four findings, each linked to the primary source. Please check them.
42%
of consumers say they're unlikely to use a business that never replies to reviews.
Three steps, about five minutes to set up. The third one is the one that matters.
1
Connect your Google Business Profile
Secure OAuth connection. Read-only until you approve.
2
We draft on-brand replies
AI drafts a reply to every new review in your voice — ready within minutes.
3
You approve, then it posts
Review each draft by email or dashboard. Edit or approve with one click — nothing goes live without you.
Setup takes about 5 minutes
Your reviews are already telling you how your business is doing
Because we read every review to draft your replies, you also get a running read on your business — the themes customers repeat, and where you're winning or bleeding. Scattered reviews become the pulse of your business.
What customers actually talk about
front deskwait timefriendly staffbillingcleanDr. explainedparkingfollow-upworth itrushed
Your SWOT, pulled from real review quotes
Strengths
“Staff were friendly and the place was spotless.”
Weaknesses
“Waited 40 minutes past my appointment time.”
Opportunities
Repeated praise for one provider — feature them.
Threats
Billing complaints rising over the last month.
Illustrative example. Your Pulse is generated from your own reviews once connected.
30-day money-back guarantee — full refund, no questions asked.
Managing 9+ locations?
Scale plans are built for multi-region operators and franchises — dedicated account manager, custom integrations, SLA-backed support, and no cap on the reviews we draft for you. You still approve every reply.
Try it on your real reviews first — free, 30 seconds, no signup. Then subscribe with confidence — every plan is backed by a 30-day money-back guarantee.